Refund & Returns Policy
Last updated: October 6, 2026
At Renlidon, we want you to be satisfied with your purchase. If you have any concerns about your order, please contact us at support@renlidon.com and we will do our best to assist you.
1. Return Eligibility
We accept eligible returns within 30 days of delivery.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be in the original packaging, where applicable.
- Include all original accessories, parts, and documentation, where applicable.
- Not show signs of damage caused by misuse, improper installation, or normal wear and tear.
Some products may not be eligible for return due to their nature or condition. If you are unsure whether your item is eligible, please contact us before sending it back.
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.
Please provide:
- Your order number.
- A description of the issue.
- Clear photos or videos of the product and, where applicable, the packaging.
We will review the information and may offer a replacement, refund, or other appropriate solution depending on the circumstances.
Please do not return an item before contacting us and receiving return instructions.
3. Change-of-Mind Returns
If you change your mind after receiving your order, you may request a return within 30 days of delivery, provided that the item meets our return conditions.
Unless the return is due to an error on our part or the product is defective or damaged, the customer is generally responsible for the return shipping costs.
Original shipping costs may not be refundable for change-of-mind returns.
4. Return Request
To request a return, please email support@renlidon.com with:
- Your order number.
- The item(s) you wish to return.
- The reason for the return.
- Photos or other information if requested.
We will provide further instructions if your return is approved.
Please do not send products to the manufacturer or to an address other than the return address provided by us.
5. Return Shipping
For approved change-of-mind returns, the customer is generally responsible for return shipping costs.
If the return is due to an incorrect, defective, or damaged item caused by us or during delivery, we will review the situation and may cover or reimburse reasonable return shipping costs where appropriate.
We recommend using a trackable shipping service when returning an item. We are not responsible for items lost during return shipping when the customer arranges the return.
6. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method.
The time required for the refund to appear in your account may vary depending on your payment provider, bank, or card issuer.
7. Partial Refunds
A partial refund may be considered if an item is returned with reduced value because it has been used, damaged, is missing parts or accessories, or is not returned in its original condition, except where the issue was caused by us.
8. Exchanges
If you receive a defective, damaged, or incorrect item, we may offer a replacement where appropriate.
If you would like to exchange an item for a different product, size, color, or variation due to a change of preference, please contact us before returning the item. Additional shipping costs or price differences may apply.
9. Sale and Promotional Items
Sale and promotional items may be eligible for return unless otherwise stated on the product page or at checkout.
Any applicable return restrictions will be clearly communicated before purchase.
10. Customs Duties and Taxes
For international orders, customs duties, import taxes, VAT, GST, or other local charges may apply depending on the destination and shipping method.
Unless otherwise stated at checkout, customers may be responsible for applicable customs duties, taxes, or other charges imposed by the destination country.
These charges are generally not refundable by Renlidon if an order is refused or returned because the customer does not wish to pay applicable customs charges.
11. Refunds for Returned or Undeliverable Orders
If an order is returned to us because the customer provided an incorrect or incomplete delivery address, refused delivery, or failed to pay applicable customs charges, any refund will be reviewed on a case-by-case basis.
Original shipping costs and return shipping costs may be deducted from the refund where applicable.
12. Contact Us
If you have any questions about our Refund & Returns Policy, please contact us:
Email: support@renlidon.com