Shipping Policy
Last Updated: October 10, 2026
At Renlidon, we aim to provide a clear and reliable shipping experience for our customers. Please review the following shipping policy before placing an order.
1. Shipping Destinations
Renlidon currently ships to selected countries and regions where shipping services are available.
Available shipping destinations and shipping options are displayed at checkout. We may expand our shipping coverage to additional countries and regions in the future.
Shipping availability may vary depending on the destination, product, and shipping service. If your destination is not available at checkout, please contact us to inquire about possible shipping options.
We reserve the right to restrict or suspend shipping to certain destinations where delivery services are unavailable or restricted by applicable laws or regulations.
2. Shipping Costs
Shipping costs are calculated based on factors such as the destination, package weight, dimensions, and available shipping services.
The applicable shipping charges will be displayed at checkout before you complete your purchase.
Unless otherwise stated, shipping costs are charged separately from product prices. Any shipping fees, handling charges, or other charges explicitly displayed at checkout will be included in the order total.
Please review your order total carefully before placing your order.
3. Order Processing Time
Orders are generally processed within 1–4 business days after payment has been confirmed.
Processing time may vary depending on product availability and supplier fulfillment. Business days exclude weekends and public holidays.
Order processing time is separate from shipping transit time and does not include the time required for delivery.
4. Estimated Delivery Time
Delivery times vary depending on the destination country or region, the selected shipping service, and local delivery conditions.
Where available, estimated delivery times may be provided at checkout or by the shipping carrier. These estimates are for reference only and are not guaranteed delivery dates.
Actual delivery times may be affected by customs clearance, weather conditions, public holidays, transportation disruptions, and other circumstances beyond our control.
Order processing time is separate from shipping transit time.
If your shipment is significantly delayed, please contact us with your order number so we can help check its status.
5. Customs Duties, Taxes, and Import Charges
International orders may be subject to customs duties, import taxes, and other charges imposed by the destination country or region.
Whether these charges are included in your order depends on the shipping service selected.
Unless otherwise stated at checkout or in the shipping information provided for your order, customs duties, import taxes, and other applicable charges are not included in the product price or shipping fee. Customers are responsible for paying any such charges required by the destination country’s customs or tax authorities.
For shipments where import duties and taxes are not prepaid, customers are responsible for paying any applicable charges upon import or delivery, including amounts that exceed any applicable duty-free thresholds or exemptions.
For shipping services where import duties and taxes are prepaid or handled as part of the shipping arrangement, the applicable details will be provided where available. Please review the shipping information for your order to understand which charges are included and whether any additional payment may be required upon delivery.
Import regulations, tax rates, exemptions, and customs procedures vary by destination and may change from time to time. Customers should check the applicable local requirements before placing an order.
6. Order Tracking
Where tracking is available for the selected shipping service, tracking information will be provided after the order has been dispatched.
Tracking updates may take some time to appear in the carrier’s system. The availability and frequency of tracking updates depend on the shipping service and destination.
If you have questions about your shipment, please contact us and provide your order number.
7. Shipping Delays
Although we make reasonable efforts to dispatch orders promptly, delivery may be delayed by circumstances outside our control, including customs clearance, carrier disruptions, severe weather, public holidays, or other transportation issues.
If your order appears to be significantly delayed, please contact us so we can help check its shipping status.
8. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that address changes can be made after an order has been processed or dispatched.
Additional shipping charges may apply if a shipment must be resent due to an incorrect or incomplete address provided by the customer.
9. Lost, Damaged, or Undelivered Packages
If your package appears to be lost, arrives damaged, or cannot be delivered, please contact us with your order number and any relevant supporting information.
We will review the circumstances and assist with the carrier inquiry where appropriate. Any applicable refund, replacement, or other resolution will be handled in accordance with our Returns and Refunds Policy and applicable consumer protection laws.
10. Contact Us
If you have any questions about shipping, please contact us through the contact information provided on our website.
Please include your order number when contacting us about an existing shipment so that we can assist you more efficiently.